Salon policies

Informing your services provider about any and all colors or chemical services done in the past 2 years is crucial.  Any information withheld regarding my previous processes will increase chances for damage and the potential for unpredictable chemical reactions. It may take multiple-processes to achieve desired results depending on previous color and desired end results. Chemical processes may cause some damage to the integrity of hair. All service providers  will recommend in-salon and home use products to improve the health of a guests hair as well as maintain the results after the color service. Results cannot be guaranteed if guest chooses to not purchase professional haircare at our Salon Company. recommendations. All services providers are certified cosmetologist license holders and have been fully trained in the service technique and will also do their absolute best to create the desired result. Color/chemical services are non-refundable. Should an unpredictable or undesired result occur I understand the services provider will work tirelessly to achieve a desired result while trying to keep the integrity of the hair, therefore as on ongoing agreement. the room. or its employees cannot be held liable if guest is using ANY or have used any unprofessional hair products within the last 2 years due to the uncertanty of the chemical reaction that could be caused by using the non professional products. You may notify the room. Hair Design Studio within 7 days after receiving  color services if I experience undesired results.

A credit or debit card will be required to be added to your client profile at the time of booking. This card will only be charged if necessary to fulfill our cancelation/no-show policies.
 Any reservation canceled or rescheduled the day before with less than a 24-hour notice will incur a fee equal to 50% of the services booked. This fee will be charged to the card on file at the time of cancelation.
 Any reservation that a guest does not show up for, arrives more than 15 minutes late for and stylist can no longer accommodate, or same day cancellations will be considered a “no-show” and will incur a fee equal to 100% of the service total booked. This fee will be charged to the card on file at the time of canceling or 15 minutes after the no showed reservation. 
It is imperative the guest reads and understands this new policy as no exceptions will be made.

Our team stands by our policies, we feel that it is only fair that we honor the same policies to our clients, for any reason the salon has to cancel on a client less than 24 hours of the appointment scheduled; we will honor a discount off of 25% off on your next service. Unfortunately, if the cancellation is due to situations that are out of the salons hands such as power outage, unfortunate incidence, weather etc... that requires the salon to be closed during regular business hours, we will gladly reschedule your reservation. The discount will not apply.